Missouri Table and Chair provides a lot of advice on this blog to assist customers in making smart choices when purchasing restaurant furniture. In this article, we provide a couple tips for our customers who have already purchased their commercial furniture, and cover the shipping of our customers’ products and what they should expect.
How Freight Lines Deliver
In most cases, when a customer’s order is shipping or getting ready to ship, a customer service representative at Missouri Table will have notified the customer of the shipment and its expected date of delivery. This is important information for the customer as most freight lines deliver only to outside the front or back door of the business. The drivers for the freight lines do not bring the customer’s purchased products inside their businesses. It is the responsibility of the customer to have staff in place to bring their items into their businesses and unpack them, which brings us to the important information customers need when accepting their furniture delivery.
Accepting the Delivery
Most customers receive their commercial furniture shipment without incident or damage. That being said, upon receipt of goods at the point of delivery, it is the responsibility of the customer to inspect the shipment. If damage to the carton is apparent or if there are shortages, the customer must note this on the delivery ticket and have the driver of the truck sign the Bill of Lading acknowledging the shortage or damage prior to his departure. Customer should also check if shrink wrap and/or strapping has been removed. Freight claims cannot be filled without this documentation and the customer could then be responsible for replacement costs of any damaged merchandise. If any damage is found, call a Missouri Table and Chair customer service representative immediately for assistance.
